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October 18, 2023

Attitudes Toward Return Policies Among US Digital Shoppers, Aug 2023 (% of respondents)

Attitudes Toward Return Policies Among US Digital Shoppers, Aug 2023 (% of respondents)

Methodology

Data is from the October 2023 Happy Returns report titled "Returns Happen 2023" commissioned by PayPal. 2,000 US adults ages 18+ who returned an online purchase within the past year were surveyed online during August 2023. Additionally, 200 US senior-level executives from apparel and footwear merchants with revenues of $500 million or more were surveyed during August 2023.

Featured In

Return fees are a major purchase barrierHow much do return policies impact shopper decisions?How retailer return policies can help—or hurt—sales goals Shoppers returned $743 billion in merchandise in 2023

Sources

PayPal
Happy Returns

Chart Title

Attitudes Toward Return Policies Among US Digital Shoppers, Aug 2023 (% of respondents)

Publication Date

October 18, 2023

Sources

PayPal
Happy Returns

Featured In

Return fees are a major purchase barrierHow much do return policies impact shopper decisions?How retailer return policies can help—or hurt—sales goals Shoppers returned $743 billion in merchandise in 2023
Topics
Digital Shoppers & BuyersUnited States