Alert
Upgrade to PRO+
PRO+ subscribers get unlimited access to EMARKETER charts and data. Utilize our vast library of charts to validate strategic ideas and establish thought leadership via internal and external presentations.
Upgrade to PRO+
PRO+ subscribers get unlimited access to EMARKETER charts and data. Utilize our vast library of charts to validate strategic ideas and establish thought leadership via internal and external presentations.
Request successfully sent
Thank you. A member of our team will reach out shortly.
If you need immediate assistance, email us at sales@emarketer.com
May 12, 2022
US Adults Who Have Communicated with an AI Chatbot for Customer Service in the Past 12 months, Feb 2022 (% of respondents)
Methodology
Data is from a May 2022 CDP.com report titled "Getting Personal: Consumer Perspectives on AI in Marketing and Customer Service." 2,502 US adults ages 18+ were surveyed during February 2022. 56% of respondents were female, 44% were male. 13% were ages 18-24, 26% were 25-34, 28% were 35-44, 14% were 45-54, and 18% were 55+. CDP.com is an online resource for data-driven professionals in marketing and marketing technology. It is owned and operated by Treasure Data, an enterprise CDP provider.Chart Title
US Adults Who Have Communicated with an AI Chatbot for Customer Service in the Past 12 months, Feb 2022 (% of respondents)Publication Date
May 12, 2022