January 1, 2022

What Are the Top Reasons for Using or Planning to Use Telehealth Services According to US Telehealth Users*? (% of respondents, by generation, Oct 2021)


Respondents were asked, "What are the top reasons for using or planning to use telehealth services? Select up to 3."


Data is from a January 2021 Insider Intelligence survey titled, "Telehealth Trend 2021." 1,609 US adults ages 18-75 were surveyed online during September 23-October 7, 2021. Respondents to the online survey were telehealth users or potential users selected to align with the US population on the criteria of age, gender, and income. 94% were telehealth users and 6% were potential telehealth users who said that they are planning to use telehealth services in the next 12 months. The margin of error is +/-2.4% with a 96% confidence level.