October 29, 2019

Ideal Channels for Communicating with Brands According to UK/US Internet Users, April 2019 (% of respondents)


A survey asked consumers in the UK & US which methods they prefer for interacting with brands. Responses include email, text message, in-store/face-to-face, social media, call centers, branded mobile apps, messaging apps and chatbots.

"Behind the Numbers" Podcast